Orders sent to destinations within the 48 contiguous United States will be shipped via FedEx. Service and insurance options will be determined on the submission form. Customers will have a choice of air service only due to the value of the contents, ranging from 2nd day air to overnight delivery. We do not ship for weekend delivery, so if you've chosen our overnight shipping option and your order ships on Friday, you will receive delivery on Monday. Your shipping charges will be a calculation of the weight of the products you submit, the insurance amount specified and the destination in which they are being sent. ScotyCameron.com requires a street address for all shipments; FedEx will not ship to a Post Office Box.
Once your package leaves the Scotty Cameron Studio a tracking number will be provided allowing you to follow the progress of your shipment. See FedEx.com for further assistance.
FOR INTERNATIONAL SHIPPING
We can ship internationally to most addresses via FedEx. Customers are responsible for all duties and customs surcharges and any taxes, fees or costs charged by the government, the applicable freight carriers or any other party involved in transporting, importing or exporting these products. Please note that not all these costs may be known at the time of order and additional costs charged by these third parties may apply. If your credit card transaction is approved by our system (i.e., using VeriSign), then we will most likely be able to send your putter internationally. Please call the Custom Shop if you have any questions regarding international orders.
Print your packing slip (available online when your order is entered) and include it in the box with your putter(s).
Write the order number boldly on the outside of the package and secure the address label extremely well (most shipment losses are due to torn labels).
Please package your putter carefully using paper or an old headcover that you don't need back.
Please DO NOT use popcorn foam packaging or excessive tape that must be cut away to access your putter. What may seem like protection in transit may potentially harm your putter if we have to cut away lots of tape and bubble wrap, etc.
Another putter packing tip that can save shipping costs is to simply send us the putter head in a small box. If you're getting a full restoration or redshift, we use a brand new shaft anyway. You may want to insure your putter(s) for an appropriate amount. Please use a carrier that offers "tracking" capabilities, such as Federal Express, UPS or DHL. Please note that all putters must leave the Custom Shop fully assembled with shafts and grips installed. If sending in an unshifted putter head, be advised that a shaft and grip must be assembled and installed when a putter leaves the Custom Shop.
All of our outbound packages are insured by FedEx for the dollar amount you specify on the submission form.
If you wish to insure your putter for more than $3000 please make arrangements with an alternate insurer for full coverage. FedEx will not be held responsible for shipments or claims exceeding $3000 in declared value.
METHODS OF PAYMENT
All putter submissions will require a credit card. Please have your credit card ready. We accept Visa, MasterCard or American Express. Please note, when placing your order online, we are charging your credit card at the time of order. If we do not receive your putter within 30 days of submission and cannot contact you, we will issue a refund. Refunds will be credited to the credit card that was used at the time of the initial order.
Certain sales or other taxes may apply to your purchase. These taxes vary from state to state and will be collected for orders shipped to states where these taxes are applicable. The amount of tax charged is based on current state and local tax rates as well as other factors, including the identity of the seller, the type of item purchased, and the shipment destination of the order. Please review and confirm the taxes applied to your order in your shopping cart before submission.
If you have any questions or comments about Scotty Cameron by Titleist Putters, please e-mail us at email@example.com.